Refund policy

Refund Policy 

All items in The Glossy Gift Shop are custom handcrafted and made to order specifically for you. Because each piece is uniquely created upon purchase, we are unable to accept returns or exchanges under any circumstances.

Shipping Damage If your package arrives with visible damage to the box that has caused damage to the item inside, this is the responsibility of the postal carrier. Please contact your local post office to file a damage claim. We recommend keeping all original packaging, as it will be required for the claim.

Item Arrives Broken (Packaging Intact) If your item arrives broken with no visible damage to the outer packaging, please contact us within 7 days of delivery with clear photos of the damage. We will work with you to find a fair solution.

Return Shipping Any return shipping costs are the responsibility of the customer.

Questions? If you have any concerns about your order, please don't hesitate to reach out. We take pride in our craft and want every customer to love their one-of-a-kind piece.

EU Right of Withdrawal — Made-to-Order Exemption

Customers in the European Union should be aware that the standard 14-day right of withdrawal under EU Directive 2011/83/EU, Article 16(c) does not apply to items from The Glossy Gift Shop. All of our products are custom-made and handcrafted to order specifically for each customer and cannot be resold. As such, they are exempt from the EU right of withdrawal.

By placing an order, EU customers acknowledge that their item is being made to their specifications and that cancellations cannot be accepted once production has begun.